Summary for Filipino Players: ezperya is committed to protecting your privacy in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 (DPA) and its Implementing Rules and Regulations. We only collect data we genuinely need, we never sell your information to third parties, and we give you clear control over your personal data at all times.
Introduction
Welcome to ezperya. This Privacy Policy ("Policy") describes how ezperya ("we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "Player", "User") who access or use the ezperya online gaming platform at ezperya.net.
ezperya takes data privacy seriously. As a platform serving Filipino players across Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond, we are fully committed to complying with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, along with its Implementing Rules and Regulations (IRR) and the issuances of the National Privacy Commission (NPC) of the Philippines.
By registering an account, depositing funds, or otherwise using the ezperya Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform immediately.
This Policy should be read together with the ezperya Terms & Conditions and Responsible Gaming Policy, both of which form part of your agreement with ezperya.
Scope & Application
This Privacy Policy applies to all personal data collected and processed by ezperya in connection with:
- The creation and management of Player accounts on the ezperya Platform;
- Financial transactions, including deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, and other supported payment channels;
- Identity verification and Know Your Customer (KYC) processes required for compliance with anti-money laundering regulations and PAGCOR guidelines;
- Customer support interactions via live chat, email, or other communication channels;
- Marketing and promotional communications sent to Players who have opted in to receive such correspondence;
- Responsible gaming assessments and self-exclusion requests;
- Technical performance monitoring and security operations on the Platform.
This Policy covers personal data processed both electronically and, where applicable, in physical form. It applies to all Players regardless of their specific location within the Philippines.
Personal Data We Collect
ezperya collects only the personal data that is necessary and proportionate to the purposes described in this Policy. The categories of personal data we collect include:
3.1 Identity & Registration Data
3.2 KYC & Verification Data
3.3 Financial & Transaction Data
3.4 Technical & Device Data
3.5 Communications Data
When you contact our support team via live chat or email, we retain records of those communications including your messages, support ticket details, and any documents or screenshots you provide. This information is used solely to resolve your query and improve service quality.
How We Collect Your Data
ezperya collects personal data through the following methods:
- Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or update your profile settings;
- Automatically — through cookies, session tracking, and server logs when you browse or use the ezperya Platform (see Section 9 for full cookie details);
- From third-party payment processors — such as GCash, Maya, GrabPay, BPI, BDO, and other payment partners, who may share transaction reference data with us to confirm the status of your deposits and withdrawals;
- From identity verification service providers — third-party KYC platforms that assist in validating the authenticity of documents submitted during the verification process;
- From fraud detection and anti-money laundering (AML) screening tools — which may cross-reference your details against sanction lists, politically exposed person (PEP) databases, and adverse media sources as required by Philippine AML regulations.
We do not purchase personal data lists from data brokers or any other third party. All personal data in ezperya's possession was collected with your knowledge and, where required by law, your explicit consent.
Purposes of Data Processing
ezperya processes your personal data only for specific, legitimate, and declared purposes. The legal bases and corresponding purposes are as follows:
5.1 Contractual Necessity
Processing is necessary to fulfill our obligations to you under the ezperya Terms and Conditions, including:
- Creating and maintaining your Player account;
- Processing deposits and withdrawals via your chosen payment method;
- Providing access to games and gaming services on the Platform;
- Crediting winnings and applying promotional bonuses to your Wallet.
5.2 Legal & Regulatory Compliance
Processing is required for compliance with applicable Philippine law and PAGCOR guidelines, including:
- Conducting KYC verification and age verification (minimum 21 years of age) prior to processing withdrawals;
- Monitoring transactions for anti-money laundering (AML) compliance under Republic Act No. 9160, the Anti-Money Laundering Act of 2001, as amended;
- Reporting suspicious transactions to the Anti-Money Laundering Council (AMLC) where legally required;
- Maintaining records for tax compliance and regulatory audit purposes.
5.3 Legitimate Interests
Where it does not override your fundamental rights, ezperya may process your data on the basis of legitimate interests, including:
- Detecting and preventing fraud, cheating, and platform abuse;
- Ensuring the technical security and integrity of the Platform;
- Analyzing aggregate usage data to improve the Platform's features and user experience;
- Responsible gaming monitoring to identify patterns that may indicate problem gambling behavior.
5.4 Consent-Based Processing
For certain processing activities, ezperya relies on your freely given, specific, and informed consent, including:
- Sending promotional emails, SMS messages, or push notifications about bonuses, new games, and special offers;
- Sharing anonymized, aggregated data with game providers for product improvement research.
You may withdraw your consent for marketing communications at any time by updating your notification preferences in your account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.
Sharing Your Personal Data
ezperya does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only in the following circumstances and only to the extent necessary:
6.1 Service Providers & Data Processors
We engage carefully selected third-party service providers who process data on our behalf and under our instructions, including:
- Payment processors: GCash, Maya, GrabPay, BPI, BDO, Metrobank, InstaPay, PesoNet, and other partners — to process your transactions;
- KYC and identity verification providers: To validate government-issued IDs and conduct liveness checks;
- Cloud infrastructure and hosting providers: Who store Platform data on secure servers;
- Customer support platform providers: Who power our live chat and ticketing systems;
- Fraud detection and AML screening tools: To protect the Platform and comply with AML obligations.
All service providers are contractually required to process your data securely, to use it only for the specified purpose, and to comply with applicable Philippine data protection law.
6.2 Game Providers
Game providers whose titles are available on the ezperya Platform may receive limited technical data — such as a pseudonymized player identifier and session data — solely for the purpose of delivering the game experience, settling game outcomes, and ensuring RNG audit compliance. Game providers do not receive your full name, contact details, or financial information.
6.3 Regulatory & Law Enforcement Authorities
ezperya is legally obligated to share certain data with Philippine regulatory and law enforcement agencies, including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent authorities when required by law, court order, or a valid regulatory directive. We will inform you of any such disclosure to the extent permitted by law.
6.4 Business Transfers
In the event of a merger, acquisition, or sale of all or substantially all of ezperya's assets, your personal data may be transferred to the successor entity. You will be notified of any such transfer and the applicable privacy terms of the new entity prior to the transfer taking effect.
ezperya does not transfer your personal data to recipients outside the Philippines unless adequate data protection safeguards are in place and, where required, prior approval has been obtained from the National Privacy Commission.
Data Retention
ezperya retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Registration Data | Duration of account + 5 years after closure | Legal / AML |
| KYC Documents | 5 years from date of submission or account closure | RA 9160 / PAGCOR |
| Transaction Records | 5 years from transaction date | AML / Tax |
| Gaming Activity Logs | 3 years from date of activity | Contractual |
| Support Communications | 2 years from date of last interaction | Legitimate Interest |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Consent |
| Technical & Device Logs | Up to 12 months from collection | Security |
Upon expiry of the applicable retention period, ezperya will securely delete or anonymize your personal data in accordance with our internal data disposal procedures. Anonymized data, which can no longer identify you, may be retained indefinitely for statistical and research purposes.
Data Security Measures
ezperya implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or alteration. Our security framework includes:
Despite these measures, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in significant risk to affected individuals, ezperya will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will inform affected Players without undue delay in accordance with NPC Circular 16-03.
Your role in security: You are responsible for keeping your account password and OTP confidential. Never share your login credentials with anyone. ezperya staff will never ask for your password. If you suspect your account has been compromised, contact us immediately at [email protected].
Cookies & Tracking Technologies
The ezperya Platform uses cookies and similar tracking technologies to deliver and improve the gaming experience. A cookie is a small text file stored on your device when you visit our Platform. We use the following categories of cookies:
9.1 Strictly Necessary Cookies
These cookies are essential for the Platform to function. They enable core features such as user authentication, session management, and security. You cannot opt out of strictly necessary cookies as the Platform cannot function without them.
9.2 Performance & Analytics Cookies
These cookies collect anonymized information about how Players use the Platform — such as which pages are visited most frequently and whether error messages are received — so we can improve performance and user experience.
9.3 Functional Cookies
These cookies allow the Platform to remember your preferences, such as your preferred language, display settings, and recently played games, to provide a more personalized experience.
9.4 Marketing Cookies
With your consent, we may use marketing cookies to deliver promotional content relevant to your gaming interests. You may opt out of marketing cookies at any time through the cookie preference center accessible in the Platform footer, or by adjusting your browser settings to block cookies.
Most web browsers allow you to control cookies through their settings. Disabling cookies may affect your ability to use certain features of the ezperya Platform. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.
Your Rights Under RA 10173
Under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by ezperya:
| Right | What It Means |
|---|---|
| Right to be Informed | You have the right to know how your personal data is being collected and processed. This Privacy Policy fulfills that obligation. |
| Right of Access | You may request a copy of all personal data ezperya holds about you, along with information on how it is being processed. |
| Right to Rectification | If any of your personal data held by ezperya is inaccurate or incomplete, you have the right to request correction or completion of that data. |
| Right to Erasure | You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. |
| Right to Object | You may object to the processing of your personal data based on legitimate interests or for direct marketing purposes. We will cease such processing unless we have compelling legitimate grounds. |
| Right to Data Portability | You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller where technically feasible. |
| Right to Lodge a Complaint | If you believe ezperya has violated your data privacy rights, you have the right to lodge a complaint directly with the National Privacy Commission of the Philippines. |
To exercise any of the above rights, please submit a written request to our Data Protection Officer at [email protected] with the subject line "Data Privacy Request". We will acknowledge your request within five (5) business days and endeavor to fulfill it within thirty (30) days, subject to identity verification and any applicable legal limitations.
Minors & Age Policy
The ezperya Platform is strictly for adults aged 21 years and above, in compliance with Philippine law and PAGCOR guidelines governing online gaming. ezperya does not knowingly collect personal data from individuals under the age of 21.
During registration, all Players are required to declare their date of birth and confirm that they are at least 21 years of age. Age verification checks are conducted as part of our KYC process, and any account found to belong to a person under 21 will be immediately suspended. All data associated with an underage account will be securely deleted or returned as required by law, and no winnings generated will be paid out.
If you are a parent or guardian and believe that your child has registered an account on ezperya, please contact us immediately at [email protected]. We will act promptly to close the account and ensure the secure deletion of all associated data.
Remember: It is illegal for any person under 21 to participate in real-money online gaming in the Philippines. ezperya is committed to preventing underage gambling and cooperates fully with authorities in all related cases.
Changes to This Privacy Policy
ezperya reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory guidance from the National Privacy Commission. When material changes are made, we will notify you by:
- Displaying a prominent notice on the Platform upon your next login;
- Sending an email notification to the address registered to your account; and/or
- Updating the "Last Updated" date at the top of this document.
We encourage you to review this Privacy Policy periodically. Your continued use of the ezperya Platform following the publication of any amendment constitutes your acceptance of the revised Policy. If you do not agree with any changes made to this Policy, you must stop using the Platform and may request voluntary account closure as described in the ezperya Terms and Conditions.
Archived versions of previous Privacy Policy versions are available upon request by contacting our Data Protection Officer.
Contact & Data Protection Officer
In compliance with the Data Privacy Act of 2012 and NPC Circular 16-01, ezperya has designated a Data Protection Officer (DPO) responsible for overseeing the implementation of this Privacy Policy and ensuring compliance with applicable data protection laws.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact our Data Protection Officer through the following channels:
- Email: [email protected] — use subject line "Data Privacy Request" or "DPO Inquiry"
- Live Chat: Available 24/7 on the ezperya Platform — for urgent account-related privacy concerns
- Response Time: We aim to acknowledge all privacy-related requests within five (5) business days
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated:
National Privacy Commission (NPC) of the Philippines
5th Floor, Delegation Building, PICC Complex, Pasay City, Metro Manila
Website: privacy.gov.ph | For complaints and inquiries regarding data privacy violations under RA 10173.
Why Trust ezperya
Your Data, Protected
Six ways ezperya goes beyond the minimum to keep your personal information safe and your privacy intact.
RA 10173 Compliant
Every data process at ezperya is designed around the Data Privacy Act of 2012. We follow all NPC guidelines and maintain a registered Data Protection Officer on staff.
No Data Selling — Ever
ezperya will never sell, rent, or trade your personal data to third-party marketers. Your information is used only to run your account and comply with Philippine law.
Bank-Grade Encryption
All data in transit is protected with TLS 1.3. Sensitive data at rest — including KYC documents and financial records — is encrypted with AES-256 on secured servers.
Full Access & Control
You can request to view, correct, or delete your personal data at any time. Our DPO responds to all data privacy requests within five business days — no runaround.
Easy Marketing Opt-Out
Receiving too many promos? Unsubscribe from marketing communications anytime through your account settings. Your preference is updated instantly — no waiting period.
Transparent Retention
We publish clear data retention periods for every category of information we hold. When the retention period ends, your data is securely deleted or anonymized — no indefinite storage.
Play on ezperya — Safe, Secure, and Private
Your data is protected. Your identity is verified. Your privacy is our priority. Explore the full ezperya gaming experience — slots, bingo, live casino, and more — with confidence.
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