ezperya Terms & Conditions

In these Terms and Conditions, the following terms shall have the meanings ascribed to them below unless the context otherwise requires :

These Terms and Conditions, together with the ezperya Privacy Policy and Responsible Gaming Policy (collectively, the "Agreement"), constitute the entire legal agreement between you and ezperya governing your use of the Platform. By completing the registration process, by depositing funds, or by placing any wager on the ezperya Platform, you conclusively acknowledge that:

• You have read and fully understood these Terms and Conditions in their entirety;
• You agree to be legally bound by these Terms and Conditions and all policies incorporated herein by reference;
• You satisfy all eligibility requirements set forth in Section 3 of these Terms;
• You are acting on your own behalf and not as an agent, representative, or nominee of any other person;
• You understand that real money is at risk when you place wagers on the Platform.

If you access the Platform on behalf of a corporate entity or other legal person, you additionally represent and warrant that you have full authority to bind that entity to these Terms and Conditions.

Access to and use of the ezperya Platform is strictly limited to individuals who meet all of the following eligibility criteria:

• You must be at least 21 years of age. In accordance with Philippine law and PAGCOR guidelines, online gaming is restricted to persons aged 21 and above. ezperya strictly enforces this requirement and reserves the right to request documentary proof of age at any time;
• You must be physically located in the Philippines or in a jurisdiction where participation in online gaming is lawful at the time of play;
• You must not be a current employee, director, officer, contractor, or immediate family member of an employee of ezperya or any of its affiliated game providers, technology partners, or payment processors;
• You must not have been previously excluded, suspended, or permanently banned from the ezperya Platform;
• You must have the full legal capacity to enter into a binding contract under Philippine law.

ezperya reserves the right to conduct age and identity verification checks at any stage of the Player's relationship with the Platform. Failure to provide satisfactory verification documents within the specified timeframe may result in Account suspension or closure.

4.1 Single Account Policy

Each Player is permitted to maintain only one (1) registered Account on the ezperya Platform. The creation of multiple accounts by a single individual — whether under the same name, different names, or using different contact details — is strictly prohibited and constitutes grounds for immediate suspension of all associated accounts and forfeiture of all balances therein.

4.2 Registration Requirements

When registering an Account on ezperya, you are required to provide accurate, complete, and current information, including but not limited to:

• Your full legal name as it appears on a valid government-issued identification document;
• A valid and active mobile number registered in your name;
• A valid email address to which you have exclusive access;
• Your date of birth, confirming you are 21 years of age or older;
• Your current residential address in the Philippines.

ezperya reserves the right to verify all information provided at registration against official records and third-party databases. Providing false or misleading registration information is a material breach of these Terms.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your Account login credentials. You must not share your username, password, or one-time passcode (OTP) with any third party. ezperya will never ask for your password via chat, email, or any other channel. Any activity conducted through your Account — whether authorized by you or not — shall be deemed to have been conducted by you, and you shall bear full responsibility for all such activity. If you suspect unauthorized access to your Account, you must notify ezperya immediately at [email protected].

4.4 KYC Verification

ezperya implements a Know Your Customer (KYC) process to comply with applicable anti-money laundering regulations and PAGCOR guidelines. You may be required to submit documentary evidence of identity and proof of address prior to processing your first withdrawal, upon reaching specified deposit thresholds, or at any time ezperya deems verification necessary. Accepted identification documents include Philippine government-issued IDs such as a passport, driver's license, PhilSys National ID, SSS ID, GSIS ID, or Voter's ID.

ezperya accepts deposits in Philippine Pesos (PHP / ₱) only. The minimum deposit amount is ₱100. All deposits must be made using payment methods registered in your own name. The use of third-party payment accounts — including accounts belonging to family members — is strictly prohibited.

Accepted deposit methods currently include GCash, Maya (PayMaya), GrabPay, BPI Online, BDO Online, Metrobank, 7-Eleven CLiQQ, InstaPay, PesoNet, USDT TRC20, and Coins.ph. Available methods are subject to change at ezperya's sole discretion. ezperya is not responsible for any fees charged by your payment service provider in connection with deposits.

Deposits are generally credited to your Wallet in real time. In the event of a technical delay, please allow up to thirty (30) minutes before contacting support. ezperya does not charge deposit fees; however, your payment provider may impose transaction charges.

The minimum withdrawal amount from your ezperya Wallet is ₱500. Withdrawals may only be processed to payment accounts registered in the same name as the ezperya Account holder. ezperya does not process withdrawals to third-party accounts under any circumstances.

Before processing a withdrawal request, ezperya may require you to complete the KYC verification process as described in Section 4.4. Withdrawal requests submitted prior to completion of KYC verification will be held pending until verification is satisfactorily completed.

Standard withdrawal processing times are as follows:

• GCash / Maya: Typically within 15 minutes to 2 hours;
• Bank Transfer (BPI, BDO, Metrobank): 1 to 3 business days, subject to bank processing schedules;
• InstaPay / PesoNet: Within 1 to 24 hours;
• USDT TRC20 / Coins.ph: Within 1 to 6 hours.

ezperya reserves the right to delay or withhold withdrawal processing pending investigation of suspected fraud, bonus abuse, money laundering, or any other breach of these Terms. Where a withdrawal is withheld for investigative purposes, ezperya will endeavor to notify the Player and resolve the matter within a reasonable timeframe.

From time to time, ezperya may offer Bonuses to Players, including but not limited to welcome deposit bonuses, reload bonuses, free spins, cashback offers, and referral incentives. All Bonuses are subject to specific terms and wagering requirements, which will be clearly communicated at the time each Bonus is offered.

7.1 General Bonus Conditions

• Each Player is entitled to claim each promotional offer a maximum of once, unless otherwise specified in the promotion's individual terms;
• Bonuses may not be transferred between accounts or exchanged for cash prior to fulfillment of applicable wagering requirements;
• Wagering requirements must be met within the specified validity period of each Bonus. Unused Bonus balances and associated pending winnings will be forfeited upon expiry;
• ezperya reserves the right to modify, suspend, or withdraw any Bonus offer at any time without prior notice;
• The use of multiple accounts to claim the same Bonus constitutes Bonus abuse and will result in forfeiture of all Bonus funds and potential Account suspension.

7.2 Wagering Requirements

Unless otherwise stated in a specific promotion's terms, Bonus funds are subject to a minimum wagering requirement before any associated winnings may be withdrawn. The applicable wagering multiplier for each Bonus will be stated clearly in the promotion's dedicated terms page. Only wagers placed on eligible games contribute toward the fulfillment of wagering requirements. Certain game categories — including but not limited to live casino tables and specific slot titles — may carry reduced or zero contribution rates.

All games available on the ezperya Platform are provided by certified third-party game suppliers whose random number generators (RNGs) are independently audited for fairness. ezperya does not manipulate game outcomes in any way. The results of all games are determined by the underlying game engine of each respective provider.

By participating in any game on the Platform, you acknowledge and accept that:

• All bets and wagers are final once confirmed. ezperya does not reverse confirmed wagers except in the event of a verified technical error attributable to the Platform;
• In the event of a game malfunction, disconnection, or technical error during gameplay, ezperya reserves the right to void the affected round and return the staked amount to the Player's Wallet;
• Game-specific rules, paytables, and return-to-player (RTP) percentages are governed by the individual game provider and are accessible within each game's help or information section;
• In the event of a discrepancy between a displayed result and the server-side record, the server-side record shall be deemed authoritative and final.

The following conduct is strictly prohibited on the ezperya Platform and constitutes a material breach of these Terms, which may result in immediate Account suspension, forfeiture of all balances, and referral to the relevant authorities:

• Registering or maintaining more than one (1) Account on the Platform;
• Providing false, misleading, or unverifiable registration or KYC information;
• Using the Platform if you are under 21 years of age or otherwise ineligible under these Terms;
• Using software, bots, scripts, artificial intelligence tools, or any automated system to interact with the Platform or gain an unfair advantage in any game;
• Exploiting software bugs, errors, or technical glitches for financial gain. Any winnings derived from exploiting a known or unknown software error are not payable and will be voided;
• Engaging in collusion with other Players or third parties to manipulate game outcomes;
• Depositing, wagering, or withdrawing funds for purposes of money laundering, fraud, or any other unlawful activity;
• Engaging in chargebacks or payment reversals in bad faith;
• Using VPN, proxy, or any IP-masking technology to circumvent geographic restrictions or Platform security measures;
• Harassing, threatening, or abusing ezperya staff, support agents, or other Players through any communication channel.

ezperya is deeply committed to promoting responsible gaming practices among all Players. Gaming on the Platform is intended solely as a form of entertainment. ezperya encourages all Players to gamble responsibly and within their financial means.

The following responsible gaming tools are available to all registered Players:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their Account. Once set, deposit limits can only be decreased immediately; increases take effect after a mandatory 72-hour cooling-off period;
• Session Time Limits: Players may configure maximum session durations to manage time spent on the Platform;
• Self-Exclusion: Players who wish to take a break from gaming may request a voluntary self-exclusion period of 30 days, 90 days, 180 days, or a permanent exclusion. During self-exclusion, all marketing communications from ezperya will be suspended. To request self-exclusion, contact our support team;
• Reality Check Reminders: Periodic on-screen reminders of time elapsed during a gaming session.

If you believe that your gaming behaviour may be causing harm to yourself or others, please visit our dedicated Responsible Gaming page for resources, guidance, and self-assessment tools. ezperya follows PAGCOR guidelines on player protection and problem gambling prevention.

All content on the ezperya Platform — including but not limited to the ezperya name, logo, trademarks, website design, graphics, game assets supplied by third-party providers, text, software, and user interface elements — is the intellectual property of ezperya or its respective licensors and is protected by applicable intellectual property laws of the Philippines and international conventions.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial gaming entertainment purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content from the Platform without the prior written consent of ezperya. Unauthorized use of any Platform content may result in Account termination and legal action.

To the fullest extent permitted by applicable Philippine law, ezperya, its officers, directors, employees, agents, and technology partners shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising out of or in connection with your use of, or inability to use, the Platform, including but not limited to:

• Loss of gaming funds or winnings due to technical interruption, disconnection, server failure, or force majeure events;
• Any delay in processing deposits or withdrawals caused by third-party payment service providers;
• Unauthorized access to your Account resulting from your failure to maintain the security of your login credentials;
• Any loss or damage arising from your reliance on information provided on the Platform;
• Interruptions to Platform availability for scheduled or emergency maintenance.

The Platform is provided on an "as is" and "as available" basis. ezperya does not warrant that the Platform will be continuously available, error-free, or free of viruses or other harmful components. Your use of the Platform is at your own risk.

ezperya reserves the right, at its sole discretion, to suspend, restrict, or permanently close any Player Account with or without prior notice in any of the following circumstances:

• Breach of any provision of these Terms and Conditions;
• Suspected fraudulent, deceptive, or abusive activity;
• Failure to complete KYC verification within the required timeframe;
• A Player's request for self-exclusion or voluntary account closure;
• Regulatory or compliance requirements mandating Account closure;
• Discovery that a Player is a Prohibited Person as defined in these Terms.

Upon termination for cause, ezperya reserves the right to withhold all funds in the Player's Wallet pending investigation. Where termination is not attributable to Player misconduct, any remaining real-money balance (excluding Bonus funds) will be returned to the Player via the original deposit method after deduction of any applicable fees.

Players who wish to voluntarily close their Account may contact the support team at [email protected]. Voluntary closure requests will be processed within five (5) business days, provided there are no pending withdrawal requests, active bonuses, or open investigations on the Account.

ezperya reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. When material changes are made, ezperya will endeavor to provide Players with reasonable notice through one or more of the following channels: a notice displayed upon login to the Platform, an email to the registered email address on file, or a notification via the Platform's messaging system.

The most current version of these Terms and Conditions will always be accessible on the Platform. The "Last Updated" date at the top of this document will reflect the date of the most recent revision. Your continued use of the Platform following the publication of any amended Terms constitutes your binding acceptance of those amendments. If you do not agree to any amended Terms, you must cease using the Platform and may request voluntary Account closure as described in Section 13.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. The parties agree that the courts of the Philippines shall have exclusive jurisdiction over any dispute, claim, or controversy arising out of or relating to these Terms or your use of the ezperya Platform.

In the event of a dispute between you and ezperya, you are encouraged to contact our support team in the first instance to seek an amicable resolution. ezperya will endeavor to resolve all Player complaints in a fair and timely manner. Formal complaints may be submitted in writing to [email protected] with the subject line "Formal Complaint" and a detailed description of the matter.

Where a dispute relates to the outcome of a game, the server-side game log shall constitute the definitive record of the relevant transaction and shall be binding upon both parties in the absence of manifest error.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, or if you require assistance with any aspect of your ezperya Account, please contact our support team through any of the following channels:

• Live Chat: Available 24/7 directly within the ezperya Platform — the fastest way to reach us;
• Email: [email protected] — for formal inquiries, KYC submissions, and account-related correspondence;
• Response Time: Our team aims to respond to all email inquiries within 24 hours during business days.

For responsible gaming concerns, self-exclusion requests, or deposit limit changes, please contact our dedicated responsible gaming support team. All communications are handled in strict confidence in accordance with our Privacy Policy.